Scanner Guide for KwiqPass (Event Organizers)

  1. 🎟️ How to Use the KwiqPass Ticket Scanner (Organizer Guide) #

    Welcome to the official guide for scanning tickets using the KwiqPass App. This guide walks you through each step to ensure a smooth check-in process at your event. Whether you’re new to the platform or need a refresher, follow the steps below to get started.

    📱 Step 1: Download the KwiqPass App #

    Make sure you have the KwiqPass App installed on your mobile device. It’s available on both:

    🔐 Step 2: Access Entry Mode #

    There are two ways to enter Entry Mode depending on whether you’re logged in:

    a) If You’re NOT Logged In: #

    1. Open the app.

    2. On the main screen where it says Sign In or Create Account, tap the QR Code Icon (Bottom).

    3. This will open a screen asking you for a 6-Digit Admin Code.

    b) If You’re Already Logged In: #

    1. Tap the Me tab (bottom navigation).

    2. Scroll down and select Admin Login.

    3. Enter the 6-Digit Admin Code provided to your event team.

    🎥 Step 3: Allow Camera Access #

    Once the 6-digit code is entered, a prompt will appear asking for Camera Permissions.
    👉 Be sure to tap Allow, as the camera is needed to scan QR codes on tickets.

    📸 Step 4: Scanning Tickets #

    You’re now in Entry Mode:

    • The camera will open automatically.

    • Position the QR code from the ticket in front of the camera.

    • When scanned, ticket details will appear on-screen.

    You will see two options:

    • Cancel – does not scan the ticket.

    • ✅ Check In (Green Button) – validates the ticket and marks it as used.

    Once the ticket is checked in, it cannot be reused.

    If someone tries to re-enter with the same ticket, they’ll get a red error screen that says the ticket was already scanned.

    After checking in, the camera will automatically reopen for the next scan.

    🔁 Manual Scan Trigger #

    If you’re on the ticket screen and want to open the camera again, tap the Orange Scan Button to continue scanning.

    🔄 Android Camera Tip #

    Some Android phones may switch to Horizontal/Landscape Mode when the camera opens. If this happens:

    • Simply rotate your phone horizontally and align the QR code accordingly.

    • This is normal behavior for some Android devices.

    ⚙️ Settings in Entry Mode #

    Tap the Settings Icon in Entry Mode to access:

    • Bluetooth, Auto Check-In, and VOID – Leave these OFF (they’re for third-party hardware).

    • Scan History – View a list of all scanned tickets.

    • Logout – Exit Entry Mode.

    💡 Once your 6-digit code is entered, it will remember it next time unless you log out manually.

    🔒 Notes & Best Practices #

    • You can exit and reopen the app at any time — your session will stay active unless you log out.

    • Never share your Admin Code publicly.

    • Always ensure you have stable internet or data access for syncing.

    • Use the latest app version for best performance.

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